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Contact Us
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Do you have a question or concern? Are you looking for something in our shop? Drop us a line and let us know. We will get back to you as soon as possible with an answer.
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Fiddle Ridge
Frequently Asked Questions & Care Instructions
+ Each piece is made to order. This means that at most, each piece can take up to approximately 7-14 days at most to create (not always, but sometimes).. If you order multiple items, please keep this in mind.
+ Please contact me if you need you order quicker than my typical timeframe! I can usually make some exceptions and move things around in order to get you your pieces on a deadline but I must know this ahead of time.
+ I gladly accept returns and exchanges! Contact me within 7 days of delivery and the item(s) must be returned within 14 days.
+ All of the fur poms used in my designs are imitation/faux fur. If your pom is slightly misshapen or flat due to shipping, gently use a blow dryer to re-fluff.
+ If your knitwear needs more than just a spot-clean: remove the fur pom and hand wash your knitwear in cold water. Never wring and never use warm/hot water! Instead, gently squeeze out as much of the excess water as possible, reshape, lay flat and allow to air dry.
+ I highly recommend using a fabric shaver on our knitwear items 1-2 times a year to keep them looking new.
+ Each and every piece in my shop is completely handmade by myself: no knitting machines of any kind are used at any point of the process! Which is cool because it means that each stitch is made intentionally and truly hand-crafted! But it also means that, unlike Amazon, I can’t offer 2-day shipping. I try and carry as many pieces on hand as possible but depending on my inventory at the time of your order and the queue of other possible orders ahead of you, please allow for up to 14 days before your order ships. In most cases, I am able to ship much sooner than that but just to cover all my bases, I like to give us all a heads-up!
+ Shops like mine live or die based on returning customers, social media, and most of all, word of mouth reviews amongst besties! If you could keep this is mind and drop my shop name when you are out and about being your fabulous self and showing off your newest piece of handcrafted knitwear, that would be so AMAZING of you! Xoxo